April 4, 2018

A wide range of political, economic, social, demographic and technological factors are accelerating changes in customers’ needs and expectations. At the Institute of Customer Service conference which we attended recently, industry experts highlighted the strategies that can help agile companies adap...

December 4, 2017

Advances in technology have created exciting new opportunities, with this comes new challenges for the energy market to address.  The voice of the customer and stakeholder has never been more important.

August 9, 2017

Join us on the journey as Impact Utilities uncover the changing attitudes of the public towards electrified vehicles and the recently announced 2040 petrol and diesel vehicle ban.  

May 3, 2017

Energy suppliers and distributors face multiple challenges when it comes to customer service: customers and regulators expect ever-increasing standards, new channels need to be incorporated into the mix, and it all needs to be delivered 24/7. New technologies can help, but the solution also relies o...

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