June 9, 2020

Our self-funded national consumer sentiment tracker highlights what consumers really think about EVs and the policies to move to a low carbon future. 

In this sixth wave of research, we found that consumers are increasingly becoming invested in the idea of EVs, especially if they are already environm...

April 4, 2018

A wide range of political, economic, social, demographic and technological factors are accelerating changes in customers’ needs and expectations. At the Institute of Customer Service conference which we attended recently, industry experts highlighted the strategies that can help agile companies adap...

December 4, 2017

Advances in technology have created exciting new opportunities, with this comes new challenges for the energy market to address.  The voice of the customer and stakeholder has never been more important.

August 9, 2017

Join us on the journey as Impact Utilities uncover the changing attitudes of the public towards electrified vehicles and the recently announced 2040 petrol and diesel vehicle ban.  

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