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Brand and Communications

Competition is a challenge that organisations within the energy, water and transport market are increasingly facing.  It is more important than ever that customers are familiar with, trust and perceive their provider or supplier as a provider of choice, in order to future proof your business.


Impact Utilities are the independent voice of your customers, engaging with them to translate their perceptions of your brand, the services and products you provide, and the communications you issue.  We identify the areas where expectations are not been met, and improvements are required.

We have a suite of research approaches, both qualitative and quantitative, to help you address your issues and draw upon our strength in advanced analytics to provide the link between secondary data to measure return on investment.

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