Customer Engagement

Customer engagement can take many forms including qualitative research with an engaged customer panel, depth interviews, large-scale quantitative surveys, and deliberative sessions with key stakeholders.

We regularly use all of these approaches, usually in combination, to help clients:

  • Assess the impact of innovative future networks.

  • Measure behaviour change.

  • Test customer acceptance of new propositions.

  • Improve customer satisfaction and service levels.

How we can help

In the past year alone we have engaged over 30,000 domestic and commercial water, electricity and gas customers about aspects of their supply.


Our expertise in accessing and engaging difficult-to reach customer segments such as vulnerable customers on priority service registers helps utility companies ensure that their entire client base is represented to give meaningful results.

Where to go from here: