With expertise in both qualitative and quantitative research, we provide you with a custom-built approach to best suit your market, your customers, your objectives and your budget. This can be retrospective or “in the moment” using specialist technology to gather feedback from customers straight after experiencing your service.
Using advanced statistical techniques we identify the most important variables driving overall satisfaction and assess if current service levels are in line with customer expectations. From this we recommend the areas to prioritise for improvement.
Results can be accessed via Impact dashboards, a visual, interactive platform that comes with the functionality to interrogate the data instantly, in a user-friendly and easy-to-share format.