CLIENT SERVICES DIRECTOR
Dawn is an experienced market research director, skilled in providing insight and strategic advice to clients across a range of sectors, both in the UK and internationally. She loves working with clients to gain an in-depth understanding of their business, and ensuring that insight is at the heart of their decision making.
As Client Services Director, Dawn leads on account management, new business development and insight dissemination at Impact. She provides insight that has an impact on customer experience, brand health, behaviour change, business prioritisation, and product development. She is analytically minded, efficient, creative and detail-orientated.
A confident presenter, with a strong commercial focus, able to identify the results that matter, Dawn regularly presents at industry events and conferences. She chaired the MRS Utilities Conference in London in 2018 and 2019.