Head of Utilities
Dawn Mulvey, Head of Utilities at Impact leads a team of skilful researchers specialising in bespoke customer and stakeholder engagement to the utility sector. With 20 years’ experience, Dawn collaborates with clients to provide insight and strategic advice driven by a holistic understanding of the main issues facing the energy and water sectors. From the exploration of customer and stakeholder priorities to support business planning, the identification of drivers of customer satisfaction to the facilitation of behaviour change, such as reduced energy consumption or adoption of new technology like smart meters and electric vehicles, Dawn and her team deliver impactful insight. Dawn regularly presents at industry events and conferences, recently chairing the MRS Utilities ’18 conference in London.